Ten Lifestyle Group is hiring a CRM Transformation Analyst for its Cape Town team. This is a hybrid opportunity open to South African professionals, combining office collaboration with the flexibility to work from home.
The role is designed for someone who can take ownership of CRM performance while driving system adoption, improving data quality, and enabling smarter business processes. Working primarily with Zoho CRM, the successful candidate will bridge the gap between business needs and technical execution, ensuring the system delivers real commercial value.
This is a hands-on position that blends operational detail with strategic thinking. Over time, the role evolves into a stronger focus on automation, process improvement, and transformation initiatives within a fast-paced, international environment.
Key Responsibilities
CRM Ownership & Optimisation
- Manage the day-to-day performance and effectiveness of Zoho CRM
- Configure workflows, pipelines, automations, dashboards, and reports
- Improve system usability and ensure consistent adoption across teams
- Monitor CRM usage and identify areas for continuous improvement
Stakeholder Engagement
- Act as the main link between business teams and the CRM system
- Translate operational needs into practical CRM solutions
- Support training and uplift CRM capability across departments
- Drive behavioural change and challenge inefficiencies where needed
Data Insights & Reporting
- Analyse CRM and commercial data to generate actionable insights
- Build reports and dashboards that support strategic decision-making
Transformation & Automation
- Contribute to broader process improvement initiatives
- Identify opportunities for automation using low-code or data-driven tools
- Support analytics that enhance operational performance
Candidate Profile
- Proven experience working with CRM platforms (Zoho preferred but not required)
- Strong understanding of CRM configuration, automation, and reporting
- High technical aptitude with the ability to quickly learn new systems
- Confident communicator with strong stakeholder management skills
- Analytical thinker with a commercial mindset
- Exposure to process improvement or transformation projects is advantageous
Advantageous Skills:
- Experience with platforms such as Zoho, Salesforce, HubSpot, or Dynamics
- Knowledge of SQL, Power BI, Tableau, or similar tools
- Familiarity with automation tools such as Power Automate or Python
Benefits and Perks
- Hybrid working model – open to South African candidates (Cape Town-based)
- Competitive salary with performance-based bonuses
- Additional allowances for late and Sunday shifts
- Generous paid leave, including volunteer days
- Paid sabbatical after five years of service
- Access to loyalty rewards and employee discount programmes
- Medical aid contribution
- Transport support for late shifts
- Employee wellness programmes and support services
- Opportunities for international exposure and career growth
About the Company
Ten Lifestyle Group is a global luxury concierge business serving high-net-worth and ultra-high-net-worth clients. The company combines a technology-driven platform with personalised service to deliver travel, lifestyle, and entertainment solutions. As a certified B Corp, it is committed to ethical business practices and positive social impact.
Apply Here
Interested candidates can apply using the official link below:
Typical Requirements for CRM Transformation Analyst Roles
- A degree in Business, Information Systems, Data Analytics, or a related field
- Experience managing or optimising CRM systems in a business environment
- Strong understanding of customer data, workflows, and reporting structures
- Ability to translate business needs into technical solutions
- Experience with data analysis and visualisation tools
- Strong communication and stakeholder engagement skills
- Exposure to automation, digital transformation, or process improvement initiatives