Location: South Africa
Company: Sanlam
Division: Sanlam Fintech X
Employment Type: Full-time
Role Overview
Sanlam is seeking an experienced UX Writer to join its Fintech X division, a central part of its digital product and design function. This role focuses on shaping the user experience across digital financial platforms by delivering clear, effective, and user-centred content.
The successful candidate will work closely with design, product, and marketing teams to create content that enhances customer understanding and builds confidence when interacting with financial services products.
Key Responsibilities
UX Writing and Content Strategy
- Lead UX writing across multiple digital products, ensuring high-quality and consistent output
- Develop and maintain content standards and best practices
- Define and shape content based on business, technical, and design requirements
- Ensure alignment of content across projects and teams
Project Delivery and Collaboration
- Oversee and review UX writing deliverables across project teams
- Present and justify content decisions to stakeholders
- Collaborate with designers, product managers, business analysts, and marketing teams
- Maintain high-quality execution of UX writing tasks
Process Improvement and Governance
- Establish scalable content systems and documentation
- Continuously improve workflows and ensure consistency across platforms
- Enable teams to apply content principles effectively
Required Experience and Qualifications
- Minimum of seven years of UX writing experience
- At least four years of experience in content strategy
- Experience working within cross-functional product teams
- Proven experience writing for financial services or similar industries
- Experience delivering content across multiple platforms and audiences
Key Skills and Competencies
- Strong understanding of human-centred design and design thinking principles
- Advanced knowledge of content design, content strategy, and content operations
- Ability to solve complex user experience challenges
- Strong attention to detail and version control management
- Ability to translate research insights into effective content solutions
- Strong problem-solving and creative thinking abilities
- Familiarity with evolving technology and its impact on UX writing
Additional Capabilities
- Experience conducting user research and usability testing
- Ability to plan and execute user testing methods such as interviews and focus groups
- Strong project management and stakeholder coordination skills
- Analytical mindset to align UX outcomes with business objectives
Personal Attributes
- Resilient and adaptable in a fast-paced environment
- Strong collaboration and stakeholder management skills
- Customer-focused mindset
- Ability to drive results while maintaining quality
- Commitment to innovation and continuous improvement
Why This Role Stands Out
Sanlam offers a well-established environment with strong opportunities for career growth. As part of a large, internationally active financial services group, employees benefit from exposure to complex, high-impact digital projects and the chance to contribute to innovative financial solutions across multiple markets.
The organisation is committed to transformation, diversity, and inclusion, ensuring a workplace that supports long-term development and equitable opportunities.
Apply Here
Typical Requirements for This Role
- A degree in communications, UX design, marketing, or a related field
- Extensive experience in UX writing and content strategy
- Strong portfolio showcasing UX writing work across digital platforms
- Experience working with product, design, and development teams
- Strong research, analytical, and problem-solving skills
- Ability to manage multiple projects and maintain consistency across content outputs