Job Overview
The company operates as a performance marketing agency specialising in the hospitality, leisure, and live entertainment sectors. Rather than focusing solely on advertising, the agency adopts a comprehensive and consultative approach to each client account, optimising the entire customer journey. By positioning itself as a strategic growth partner, the organisation supports clients in achieving record-breaking sales and maximising bookings.
The agency collaborates exclusively with experience-driven promoters and venues, particularly within events, theatre, immersive experiences, and spectator sports. Its work culture combines creativity, innovation, and a strong focus on performance-driven results, making it an ideal environment for individuals passionate about the live experience industry.
Core Responsibilities
- Own, manage, and execute the organic social media strategy across platforms such as Instagram, Facebook, and TikTok
- Ensure consistent delivery of high-volume, high-quality content using brand, creator, and user-generated assets
- Lead the development of best-in-class social content across the marketing calendar
- Adapt content for each platform, including captions, formats, tone of voice, trends, and audio
- Identify and leverage cultural moments to create timely, competitive content
- Coordinate and deliver marketing assets (visuals, copy, and formats) across multiple client accounts
- Tailor campaigns to suit each client’s market, audience behaviour, and objectives
- Develop and implement CRM strategies and email marketing campaigns in collaboration with the wider team
- Monitor, track, and report on campaign performance and audience engagement (daily, weekly, and monthly)
- Use performance insights to refine content strategies and improve overall media performance
- Ensure all campaigns are clearly briefed, scheduled, and delivered on time
- Maintain alignment with each client’s brand standards and goals
- Act as the main point of contact for clients, building strong, trust-based relationships
- Understand client needs and resolve issues efficiently to ensure satisfaction and retention
- Identify and optimise marketing opportunities across client channels, including newsletters, local promotions, and organic social
- Collaborate with internal teams (designers, videographers, photographers, and marketing teams) to ensure smooth and timely delivery of services
- Conduct ongoing research into industry trends, platform updates, and competitor activity to inform strategy and recommendations
- Monitor email and Slack communications, ensuring timely and professional responses to both clients and internal team members
Skills & Requirements
- Minimum of 3 years’ experience in social media, either within an agency or in-house setting
- Demonstrated expertise in managing high-volume email marketing campaigns, social media content calendars, and multiple client accounts or brands in fast-paced, growth-driven environments
- Strong portfolio showcasing innovative, creative, and engaging content that consistently meets or exceeds client KPIs
- Proficiency across all major social media platforms and confident in producing light-touch content, both static and video, using tools such as Canva or Photoshop
- Exceptional copywriting skills, with impeccable grammar, spelling, and punctuation
- Ability to adapt seamlessly to different brand voices while injecting creativity
- Outstanding communication and interpersonal abilities
- Confident in presenting ideas, leading discussions, and building genuine, trust-based client relationships
- Highly organised, detail-oriented, and skilled in project management, with a keen creative eye for storytelling
- Ability to balance creativity with commercial insight, understanding what drives measurable results
- Collaborative team player who thrives in dynamic and evolving environments
What the Company Offers
- Competitive compensation and payment terms
- Fully remote work, aligned with UK office hours (10:00 am – 6:00 pm)
- Opportunity to collaborate with some of the world’s most exciting hospitality and leisure brands
- A high-performance, supportive team culture that values both results and innovation
- Access to ongoing training, professional growth, and the autonomy to implement creative ideas
- Opportunities to participate in international team meetings, social events, and training sessions