About LTVplus
LTVplus is a global customer service outsourcing partner specialising in providing dedicated customer support agents for eCommerce, SaaS, and educational businesses. The company’s multilingual and multichannel teams deliver round-the-clock support via phone, email, and chat. With a focus on maximising Customer Lifetime Value, LTVplus combines cost efficiency with exceptional service quality to help businesses scale sustainably.
Operating as a fully remote, globally distributed company, LTVplus is committed to delivering outstanding customer experiences for brands around the world. Its culture celebrates flexibility, inclusivity, and diversity, ensuring every client receives WOW-worthy support tailored to their unique needs.
Core Responsibilities
Shopify Expert
- Create and configure new product listings on Shopify, ensuring high-quality written content and effective SEO optimisation.
- Support a range of Shopify store management tasks, including updating product listings, editing page content and layout, creating new pages and collections, and maintaining store navigation.
- Conduct SEO research to enhance and refine existing product listings for improved visibility and performance.
- Proactively manage the online store with a strong focus on driving daily sales growth and maintaining overall store quality.
Wayfair Expert
- Set up and publish new product listings on Wayfair, demonstrating strong written communication skills and, ideally, SEO knowledge.
- Handle day-to-day store management tasks, such as updating product listings, tags, images, and product information.
- Continuously review and improve existing product listings to optimise presentation and accuracy.
- Oversee the Wayfair account with attention to detail and a proactive approach aimed at increasing daily sales and sustaining platform success.
Skills & Requirements
- Exceptional attention to detail with the ability to learn quickly and adapt to new technologies.
- Strong technical proficiency and familiarity with Excel.
- Fluent in English, both written and spoken, with excellent communication skills.
- Possesses a high school diploma, general education degree, or an equivalent qualification.
- Demonstrates working knowledge of various online communication and collaboration tools commonly used in e-commerce operations.
- Brings 1–2 years of experience in customer support, preferably within an international or e-commerce setting.
- Prior experience working remotely is advantageous.
- Proven ability to manage customer support requirements for US-based clients.
- Capable of working independently with minimal supervision while maintaining productivity and quality.
- Has access to a reliable remote working setup, including a quiet workspace, stable internet connection, and dependable hardware and power backups to ensure uninterrupted performance.
System Knowledge & Experience
- Proficient in customer support and CRM platforms such as Zendesk, Gorgias, LiveChat, Shopify, HubSpot, and HelpScout.
- Skilled in navigating and utilising these systems to manage customer interactions, streamline workflows, and enhance overall service efficiency.
Important Information
Candidates should possess proven experience with Shopify and Wayfair, along with a solid understanding of SEO principles. Applications from individuals who do not meet these criteria will not be considered.