About the Company
This rapidly expanding digital agency specialises in email marketing for both e-commerce and service-driven brands across the UK and global markets. Their mission is focused and results-oriented: to empower businesses in cultivating meaningful, long-term connections with their audiences through performance-led CRM strategies and impactful email campaigns that generate real revenue—not just surface-level engagement.
Operating with a lean, close-knit team, the company promotes a culture of collaboration, creative problem-solving, and individual ownership. It’s an ideal environment for professionals who enjoy combining analytical insights with compelling content and seamless execution.
Position Overview
A rapidly expanding remote-based company is currently seeking a talented individual to fill the position of CRM and Email Marketing Executive. The ideal candidate will possess a strong grasp of consumer behaviour, with the ability to develop persuasive email sequences and implement effective CRM solutions.
This individual will collaborate closely with various clients to shape strategic customer journeys, deliver engaging email campaigns, and enhance results through intelligent segmentation, A/B testing, and automated workflows. Proficiency in Klaviyo is essential, while familiarity with additional email service providers would be advantageous.
This opportunity is best suited for someone who thrives in a fast-paced environment, can confidently oversee multiple client accounts, and is eager to play a hands-on role in shaping comprehensive CRM strategies.
Core Responsibilities
- Create and manage automated email sequences and customer journeys using Klaviyo and other ESPs.
- Execute high-impact email marketing campaigns across diverse client accounts.
- Interpret campaign data to uncover trends and implement performance improvements.
- Segment target audiences to enhance engagement and personalise communications.
- Collaborate closely with clients to develop and refine CRM and customer retention strategies.
- Optionally bring in personal clients to the business, contributing to its growth.
- Ensure smooth project management and maintain clear, consistent communication.
- Continuously seek opportunities to optimise messaging, workflows, and overall campaign results.
Skills & Requirements
- Previous experience working with e-commerce businesses and revenue-focused campaigns.
- Minimum of three years’ background in roles centred on CRM or email marketing.
- Proficient in Klaviyo, with the adaptability to quickly pick up other email platforms.
- Skilled in persuasive and clear copywriting, with a strong command of tone and messaging.
- Basic design skills or familiarity with platforms like Canva or Figma.
- Highly organised, with sharp attention to detail and the ability to juggle multiple tasks.
- Strong written and verbal communication abilities.
- A strategic mindset with a focus on commercial outcomes.
- Knowledge of customer segmentation, database hygiene, and audience growth methods.
- Capable of overseeing projects from start to finish with minimal supervision.
- Previous work in a fast-paced agency setting or managing multiple client accounts.
- Comfortable interpreting marketing analytics and performance data.
- A good sense of humour and appreciation for memes (not mandatory, but appreciated!).
Working Environment
- Flexibility built into the work schedule wherever feasible
- 100% remote position with working hours aligned to South Africa time and UK operations
- Continuous professional growth through training and development opportunities
- Be part of a collaborative, tight-knit team where your input directly influences business growth and direction
