About Brandtech Plus
Brandtech+ (previously OLIVER+) is an international collective of creative thinkers, technology enthusiasts, and production experts, specialising in film, CGI, automation, AI, motion design, and digital and print content. The company collaborates with more than 300 clients across 40+ countries, aiming to deliver exceptional solutions, connect top talent, and create ambitious opportunities on a global scale.
As a member of The Brandtech Group, Brandtech+ is at the forefront of harnessing advanced AI technologies to transform the way work is conceived and executed. Their AI-driven tools enhance operational efficiency, fuel creativity, and support data-informed decision-making, enabling teams to deliver innovative, high-impact results.
Job Overview
Pencil is looking for a Mid GenAI Content Writer to craft clear, engaging, and actionable content for its platform users. This includes help articles, blogs, instructional playbooks, and more.
The role requires close collaboration with Product, Customer Success, and Training teams to ensure content is up-to-date, user-focused, and aligned with best practices. Strong language skills, attention to detail, and the ability to quickly learn new tools are essential.
This position offers the opportunity to make a real impact, boost user adoption, and play a key role in shaping Pencil’s educational content strategy.
Core Responsibilities
- Create help centre articles, blogs, guides, and playbooks that make the Pencil platform easy to use.
- Turn product updates and new features into clear, actionable content for users.
- Collaborate with Product, Training, and Customer Success teams to ensure content is accurate and relevant.
- Gather insights from internal teams and users to inform best practices.
- Update and maintain existing content to reflect new developments.
- Deliver high-quality, consistent content that drives user engagement and adoption.
Skills & Requirements
Essential:
- Proven experience in content writing, instructional design, or a related field, preferably within tech, SaaS, or creative industries.
- Native-level fluency in English with excellent verbal and written communication skills.
- Ability to explain complex concepts in clear, accessible language for diverse audiences.
- Strong attention to detail and commitment to producing high-quality content.
- Experience creating educational or support materials such as help articles, blogs, guides, or playbooks.
- Comfortable collaborating with cross-functional teams, including Product, Customer Success, and Training.
- Proactive and quick to learn new tools and platforms.
Desirable:
- Familiarity with GenAI or AI-powered tools, with curiosity about leveraging them for content creation and learning.
- Experience with content management systems (CMS), UX writing, or instructional design frameworks.
- Ability to translate product updates and features into actionable, user-friendly content.